Frequently Asked Questions
Every Nose Pedal and Westminster Effects product is made by one guy out of his home office in Lyman, South Carolina.
We love custom builds, but we have indefinitely suspended custom work due to increased retailer orders.
We’re only human, so we’re bound to screw up a pedal or two, but we also stand by our build quality. Due to the differences in the brands, Westminster Effects pedal carries a limited lifetime warranty, so as long as this company exists, on products sold within the United States. Every Westminster Effects product carries a one-year limited warranty on products sold outside the United States. In regards to Westminster Essentials and cables, those carry a one-year limited warranty.
If a product arrives DOA, we’ll send a label to cover the return shipping cost.
Broken knobs, pots and jacks are not covered, because these aren’t meant to be stomped on via you jumping off your half stack. We will, however, repair these for a reasonable fee. Additionally, any attempted modification to the circuit will void the warranty, as will running any pedal at higher than recommended voltages.
If you need your pedal repaired, email firstname.lastname@example.org.
All items purchased from authorized Westminster Effects dealers are subject to the dealer’s terms and conditions for returns. Items purchased from dealers cannot be returned directly to Noseminster LLC.
Any item(s) purchased directly from westminstereffects.com can be returned for refund under the circumstances that you return the item with original packaging, in perfect mechanical, functional, and cosmetic condition and within 72 hours of receiving the item(s). Upon receiving the returned item, Westminster staff will inspect and test the item to verify it is in new condition and in perfect working order. Upon the item(s) passing inspection, we will issue a refund or contact you with any questions/concerns.
Westminster Effects retains the right to charge a restocking fee on returned items that were shipped back to us within 72 hours of receiving the item(s) BUT that were found to be in less than new condition either functionally, mechanically, or cosmetically. Any item(s) received and kept for more than 72 hours are automatically deemed non-refundable and will not be accepted for return even if found to be in “new” condition and perfect working order.
Note: Custom orders and trade-in orders are not eligible for refunds.
Every Nose Pedal and Westminster Effects product runs on a standard 2.1mm DC adapter with a negative ground at 9V unless otherwise noted on the product page. It seems industry standard to recommend an isolated power supply, and those are great, but you should be able to use these on non-isolated supplies with minimal problems. Using power above the approved rating will both fry your pedal and void the warranty. Battery adapters are not provided nor available for any products.
Yes, we will ship internationally. Please understand, however, that this junk takes a while to ship and can get caught up in customs, because governments.
Also, tariffs are legalized theft, but I can’t in good conscience claim something as half the item cost. I’ll be as generous as possible while rendering to Caesar what is Caesar’s (even if he is a jerk).